Update For Reopening

Hello Wemmer Family,

               We are beyond ready to get back to work and see everyone that we have missed so much! We hope this letter finds everyone healthy, happy and prepared to ease back into regular routines. Much has changed since we saw you last. We are all still coming to grips with the COVID-19 pandemic and events triggered by it. We want to update you on our office, it’s measured re-opening, and the steps we are taking to ensure we do everything possible to keep our patients and our team healthy. We will be reopening on Monday, May 11th. We will be following rigorous scheduling protocols and office measures to ensure the safety and well-being of you, our patients, and the team members at Wemmer Orthodontics.

                We ask for your patience. We had to cancel over 500 appointments, and we know that there is a strong desire to get your treatment back on track as soon as possible. We will eventually, but it will not be as efficient as we are used to in our office. This benefits everyone. We will have to be very firm in our processes and procedures. They have been well-thought-out and reviewed countless times by Dr. Wemmer, Dr Schoenfeld and our entire team. We will be rescheduling patients on a first-canceled-first-rescheduled basis, which is fair, efficient, and will serve everyone with getting back on track. We respectfully ask for payments to continue being paid; via phone, online portal or set up for automatic monthly drafting. We will refrain from in office payments until further notice. Our office procedures have temporarily changed and will include the following:

 

Appointments:

* There will be a limit to how many patient appointments per day, roughly half of the regular appointment load. The points outlined below will lend clarity to this decision.

* Please wait for our office to call you to reschedule your appointments. We have a very accurate and comprehensive list of every appointment canceled, including the day and time.

* Emergencies will continue only to be defined by pain or bleeding. For now, broken brackets and ill-fitting aligner trays do not constitute an emergency. However, we will make every attempt to schedule those as soon as possible.

 

Visits:

* When you arrive for your appointment, please stay in your car. The front door will remain locked. Please call or text our office upon your arrival, and a Patient Team Member will be out to escort you to your visit.

* Only the patient that is being treated will be allowed to enter the office. Absolutely no other family members or friends will be allowed inside.

* Your temperature will be taken by staff using a thermometer. If your temp is over 99.9 degrees F, you will be asked to leave and not return for the specified 14-day self-quarantine requirement.

* A simple questionnaire assessing your contacts, travel, and well-being will be asked of all patients as well. Any question indicating recent exposure to someone with COVID-19 or having signs and symptoms of the same will be asked to leave, and not return for the specified 14-day self-quarantine requirement.

* Maintain the 6-foot social distancing guidelines when in the office until seated in the treatment chair.

* The tooth-brushing station will be used as a hand-washing/sanitizing station required of every patient before being seated. No tooth-brushing, only hand-washing. Please brush your teeth at home.

* The patient restroom will be closed, so please prepare for that before arrival.

* Patients will rinse with a 3% hydrogen peroxide mouth rinse at a cup at the chair. Rinse 30 seconds and then spit back into the cup where an assistant will suction it.

* Patients will be seated every-other-chair in the office to maintain social distancing, which is one of the reasons for the reduced patient schedule.

* We ask for understanding while we will try to address all of your treatment needs during your visit. Individuals with multiple broken brackets may not have everything completed during this visit due to strict scheduling times.

 

Social:

* We will not be providing our coffee/tea/hot chocolate station or any snacks while in this re-entry to normalcy time.

 

Team:

* We will take the temperatures of every team member, including Dr. Wemmer and Dr. Schoenfeld, immediately upon arrival at work, and after lunch. Any team member at 99.9 F or above will go home.

* Every team member will answer the health questionnaire that our patients are required to answer, and will do so every day. If any questions disqualify the team member, they will be sent home following the same procedures we are asking our patients to follow.

 

General:

* We are so grateful for every one of our patients, and this time away has only served to make us even more thankful for each of you. You are the life-force of our practice, and this is why we are taking your safety VERY seriously. We would ask for your patience and understanding. Expect that your treatment progress has been delayed, as has your estimated completion time. We wish that were not the case, but it is. Please forgive us as we are focusing on getting each of you back on track while not exposing our team members or patients to unnecessary risk.

 If you have any questions, please feel free to email call or text our office. We love all of you, here’s to your health and smile!

 

Warmly,

Dr. Wemmer, Dr. Schoenfeld, and our Orthodontic Team